I paid for express post and the phone arrived exactly on time! The phone was classified as of excellent quality but it looked brand new! After transferring my data over from my old phone (check out videos on YouTube with regards how to do this with your own phone, beforehand), it did several downloads and reboots, updating it's own software. It did this many times but do persevere with this. It will complete it eventually. The phone functions perfectly and I have no issues with it whatsoever! Overall, it was an awesome experience! I had initial concerns about buying a refurbished phone but never again! After this, I will never buy a brand new phone again! Thank you Back Market for a great phone and excellent customer service! I will be back again for sure! Cheers!...