16,220 verified reviews in the last 24 months.
Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.
Kai P.
Purchased on 24 May 2025
Verified purchaseI'm extremely happy with my phone purchase. The refurbished iphone 12 had a new 100% (charge) battery and the phone was in great condition (like new), not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended.
Condition
Excellent
Reviewed in Australia on 11 June 2025
Angie G.
Purchased on 7 February 2025
Verified purchaseI didn't know what to expect; the quality of the iPad was superb! I was a little wary of refurbishment, but I would highly recommend it; the price of iPads is way too high, and a lot of people get ones that have far more features than they will ever use. Students and mums with young children should consider this store when they next need one for school or just for playing games.
Condition
Excellent
Reviewed in Australia on 23 February 2025
Susie K.
Purchased on 23 January 2025
Verified purchaseI was dubious at first but because of the one year warranty and condition description I was really impressed with the refurbished iPad which I was after. I never thought of refurbished equipment before but I was so glad this is another option. Whole experience was great, I will do this again and buy from Back Market.
Condition
Excellent
Reviewed in Australia on 10 February 2025
Kerry G.
Purchased on 23 July 2025
Verified purchaseI am thrilled with my tablet. It looks brand new and works brilliantly. This is my third tablet, my first refurbished and so much cheaper, thank you so much. I have already spread the word and I definitely will revisit in future👍
Condition
Excellent
Reviewed in Australia on 16 August 2025
John C.
Purchased on 11 July 2025
Verified purchaseI have purchased three iPhones, and a iPad Mini (6th gen) from Backmarket and every device has been beautifully presented, capably restored and in identical condition to the product descriptions. I have used other sellers of refurbished items before, but now I don't bother. I go directly to Backmarket - with great confidence.
Condition
Good
Reviewed in Australia on 8 August 2025
Junko P.
Purchased on 10 June 2025
Verified purchaseMy previous iPhone got a severe damage on its screen - it wasn't operatable. So I really needed a new phone immediately. Even I order a standard delivery by mistake, it arrived in 2 days! Thank you for that. I have a bad experience to purchase a refurbished iPhone before. The iPhone from Back Market is good quality and reasonable priced.
Condition
Good
Reviewed in Australia on 7 July 2025
Elsja P.
Purchased on 2 January 2025
Verified purchaseI was looking for an alternative to purchasing a new phone ( I wanted a Iphone 13 mini) as I did not want to go into a plan with a CSP. I discovered Back Market (B.M) online, read the reviews and decided to give them a try. This is my first time purchasing a refurbished phone, and I am very happy I did. My phone is working wonderfully well and I would say give them a go if you are interested in an alternative to buying new. The phone I chose, looks like new at half the cost. The process was very easy and I had my phone delivered within a few days. Based on my experience I will certainly look to doing this again, when the need arises.
Condition
Premium
Reviewed in Australia on 24 January 2025
Natalia rosa P.
Purchased on 22 October 2024
Verified purchaseI was very skeptical about getting a refurbished iPad but I really needed one as soon as possible. After getting this one, I was quite surprised because it works very well, the battery health is pretty good, I can charge it today and can be used for 2 days. I noticed some small scratches on the back of the iPad but its barely noticeable
Condition
Good
Reviewed in Australia on 3 November 2024
Jo S.
Purchased on 1 June 2025
Verified purchaseI paid for express post and the phone arrived exactly on time! The phone was classified as of excellent quality but it looked brand new! After transferring my data over from my old phone (check out videos on YouTube with regards how to do this with your own phone, beforehand), it did several downloads and reboots, updating it's own software. It did this many times but do persevere with this. It will complete it eventually. The phone functions perfectly and I have no issues with it whatsoever! Overall, it was an awesome experience! I had initial concerns about buying a refurbished phone but never again! After this, I will never buy a brand new phone again! Thank you Back Market for a great phone and excellent customer service! I will be back again for sure! Cheers!...
Condition
Excellent
Reviewed in Australia on 16 June 2025
Vishwaroop M.
Purchased on 26 April 2025
Verified purchaseReally impress with the reconditioning. Looks and feel like brand new phone. Battery life is really good and the customer service was prompt and responsive. HAd little nag with shipment but customer service was prompt with communication and updates.
Condition
Premium
Reviewed in Australia on 29 May 2025