Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

21,719 verified reviews

Reviews

  • Teresa B.

    Verified purchase

    Reviewed 25/5/26, Australia.

    I was quite dubious about buying a refurbished phone from an unknown website. I received the phone in pristine condition. I was so pleasantly surprised. If I didn’t know better I would swear it was brand new 100%. I love it. It was professionally well packed. I would highly recommend buying from Back Market. You won’t be disappointed.

    Condition

    Premium

    Purchased

    13/5/26

  • Pamata A.

    Verified purchase

    Reviewed 9/6/26, Australia.

    Easy to transfer from previous iPhone.. happy with the results .. Phone in near new condition no scratches or dents .. delivery came on time as tracked.. Thanks so much Back Market ..happy recipient 😁

    Condition

    Good

    Purchased

    26/5/26

  • Naz H.

    Verified purchase

    Reviewed 25/5/26, Australia.

    Best refurbished device on the market. Device came with literally no damage or scratches. I really love the phone. And on top of everything it’s 100% battery health. Would recommend to everyone.

    Condition

    Excellent

    Purchased

    21/5/26

  • Heather S.

    Verified purchase

    Reviewed 16/2/26, Australia.

    It arrived very promptly well packaged, and in excellent condition. If I didn’t know better I would think it is brand new. Thanks very much, it is also good to know it is helping the planet in a small way😊

    Condition

    Premium

    Purchased

    6/2/26

  • Eranga H.

    Verified purchase

    Reviewed 4/6/26, Australia.

    Got it in perfect condition. Really happy with the product. Initially ordered a Grey one but they send me a perfect condition Silver one with 93% battery health! Even they sent me a little note mentioning me that. Did not expect to get a one with above 90% battery health. Really happy!

    Condition

    Excellent

    Purchased

    20/5/26

  • Greg M.

    Verified purchase

    Reviewed 19/11/25, Australia.

    This is the second device (iPhone and iPad) I have purchased from Back Market and both have been faultless. Great value for almost up-to-date models that have been refurbished to virtually as-new condition. Both were delivered in a few days from ordering. Excellent opportunity to upgrade a device without the exorbitant cost.

    Condition

    Excellent

    Purchased

    4/11/25

  • James P.

    Verified purchase

    Reviewed 20/2/26, Australia.

    The iPhone is near perfect quality with only a few small scratches on the metal rings around the camera lenses. The battery is at 97% health. Really happy with my purchase, would buy again from Oz Mobiles.

    Condition

    Premium

    Purchased

    16/2/26

  • Romenick C.

    Verified purchase

    Reviewed 1/9/25, Australia.

    Great laptop. Works fast and basically brand new. Don’t care for minor aesthetic damage so this was a fantastic purchase. Always go refurbished to save a few $$$

    Condition

    Good

    Purchased

    14/8/25

  • Cate P.

    Verified purchase

    Reviewed 30/3/26, Australia.

    The phone arrived in perfect condition. It’s a dream to use. I feel good that it’s not contributing to landfill as well.

    Condition

    Excellent

    Purchased

    19/3/26

  • Hong L.

    Verified purchase

    Reviewed 8/3/26, Australia.

    I was hesitant on buying refurbished phone online but this website gave 30 days return which is good. Phone came very quickly via signature on delivery, I bought prestine condition and this is exactly what it looks like. No visible signs of scratch or damage anywhere, very happy with my purchase.

    Condition

    Premium

    Purchased

    27/2/26

  • Andy S.

    Verified purchase

    Reviewed 1/3/26, Australia.

    Very happy with my purchase. The delivery time was quick and the phone looks like new and works perfectly

    Condition

    Premium

    Purchased

    18/2/26

  • Karlos O.

    Verified purchase

    Reviewed 24/2/26, Australia.

    I rarely leave reviews, but this one deserves it. Upgraded from a 2013 MacBook Pro and… wow. This 16-inch M1 Pro feels like I went from a loyal old tractor to a silent luxury spaceship. Everything is instant — apps open immediately, multitasking is effortless, and it stays cool and quiet even when I’m doing heavier stuff. Condition was excellent (honestly looks and feels near-new), and the whole experience was smooth from start to finish. The screen is gorgeous, the keyboard feels great, and the performance jump from 2013 is genuinely night and day. If you’re on an older Mac and wondering if the upgrade is worth it: yes. This thing is a beast, and I’m annoyed I didn’t do it sooner.

    Condition

    Excellent

    Purchased

    14/2/26

  • Karlos O.

    Verified purchase

    Reviewed 24/2/26, Australia.

    This iPhone 15 Plus is so good it’s borderline suspicious. It arrived in perfect condition — like it had been stored in a velvet-lined vault guarded by monks. I upgraded from an XS Max and the difference is honestly unfair… it’s like going from a trusty old ute to a spaceship with feelings. Thank you.

    Condition

    Excellent

    Purchased

    14/2/26

  • Mike B.

    Verified purchase

    Reviewed 15/2/26, Australia.

    My phone was delivered promptly, ans the condition surprised me as it looked brand new, never used. Put in my SIM and it has been faultless. Great sellers.

    Condition

    Excellent

    Purchased

    31/1/26

  • Kai P.

    Verified purchase

    Reviewed 11/6/25, Australia.

    I'm extremely happy with my phone purchase. The refurbished iphone 12 had a new 100% (charge) battery and the phone was in great condition (like new), not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended.

    Condition

    Excellent

    Purchased

    24/5/25

  • Jasmin F.

    Verified purchase

    Reviewed 25/5/26, Australia.

    I received my order within two days which was awesome but when I received my iPad it was not set to factory settings so I was confused at first as to why I couldn’t transfer my data from my old iPad. The actual device works great and I’m really happy with it, apart from that one hiccup.

    Condition

    Premium

    Purchased

    11/5/26

  • Mel D.

    Verified purchase

    Reviewed 25/1/26, Australia.

    Phone is in pristine condition, as described. Was delivered within 2 days, which was amazing. Really impressed, Backmarket! This is the third time I’ve bought refurbished tech from you and it’s always been 100% satisfactory. Thank you!!

    Condition

    Premium

    Purchased

    13/1/26

  • Judy M.

    Verified purchase

    Reviewed 8/12/25, Australia.

    Very happy with purchase, order arrived earlier than expected. Black Market is definitely the place to buy refurbished devices, have used other sellers before and they don't have the quality that Black Market have, will be staying with Black Market for any future purchases.

    Condition

    Excellent

    Purchased

    26/11/25

  • Sonia B.

    Verified purchase

    Reviewed 27/8/25, Australia.

    Upgraded my Apple Watch but didn’t want to spend a lot of money so decided to buy refurbished rather than on FB as I have a 12 month warranty and 30 day change of mind. The watch is perfect, condition looks new so very happy with what I purchased.

    Condition

    Excellent

    Purchased

    10/8/25

  • Elsja P.

    Verified purchase

    Reviewed 24/1/25, Australia.

    I was looking for an alternative to purchasing a new phone ( I wanted a Iphone 13 mini) as I did not want to go into a plan with a CSP. I discovered Back Market (B.M) online, read the reviews and decided to give them a try. This is my first time purchasing a refurbished phone, and I am very happy I did. My phone is working wonderfully well and I would say give them a go if you are interested in an alternative to buying new. The phone I chose, looks like new at half the cost. The process was very easy and I had my phone delivered within a few days. Based on my experience I will certainly look to doing this again, when the need arises.

    Condition

    Premium

    Purchased

    2/1/25