I ordered an iPhone 12 on Sunday evening and received a.message to call Back Market on the Monday afternoon. They advised that the colour I had ordered (purple) wasn’t available, however it could come in that evening. I was given the option to wait until the next day upon which they called back to advise I could choose a different colour or receive a full refund. I chose another colour and it arrived the next day via express post. A bit disappointed that the colour I originally ordered was not available, however fantastic customer service by Back Market. The phone condition was excellent with battery at 100% capacity. Screen in as new condition and also the casing had no visible marks. Would definitely order from Back Market again in the future.

I am very satisfied with my first time experience to purchase an iPhone 22 from Backmarket. Not only was it delivered earlier than expected but the refurbished item came with a 100% battery health. Kudos, backmarket! Will come back for more.

Phone was exactly as advertised I am really happy with it !! So much cheaper than a new one Delivery was really quick and arrived as stated in the time specified Couldn’t ask for a better purchase on line product and experience You guys are absolutely awesome !! Will be buying my tech stuff through ‘backmarket.com’ from now on Kelly M

Very happy with the phone and the service. Someone always answer the phone when I need them and they called me as well when there was a mixup with the colours but all sorted all perfect ended up getting two phones.

This is the second phone we have purchased from back market, my daughter still has her phone that works brilliantly and now my son has a new phone. I would recommend back market 100% thanks for the fabulous phones guys! We will be back.

Easy to navigate website, order arrived on time, 2 phones were exactly as presented on website. My friend and I had both usually purchased late model phones on some scheme or another provided by a major telco; by purchasing a few models behind, with Back Market we have certainly saved thousands (yep, thousands).