I purchased a 2021 MacBook Pro (M1 Max, 32-core GPU, 64GB RAM, 1TB SSD).
What I received does not match the listing or the platform’s stated quality standards.
The device was delivered with a 24-core GPU instead of the advertised 32-core GPU, which is a different hardware configuration and directly contradicts the product description.
In addition, the battery health is only 79.3%, confirmed using the recommended coconutBattery diagnostic tool. This is below the platform’s stated minimum requirement of 85% battery health for MacBook devices.
Beyond the hardware issues, the handling of this case has also been unacceptable:
Customer support initially responded with completely irrelevant information referencing an iPhone and eSIM, which is unrelated to this MacBook order
The seller has failed to provide a valid tax invoice despite multiple requests
There has been no clear or consistent resolution process, only repeated generic responses and shifting options
Overall, this experience shows serious issues in both product compliance and platform-level case handling.
The device does not match what was advertised, and the support process has not addressed the core issues in a meaningful way.