Now, that is what I call prompt service. I placed my order at 1:00PM on the 11th of June. Response notification advised delivery in up to four days (I presumed "business days". Today is the 13th of June. This morning I received a post-office notice advising there was a parcel t be picked up. Being one that usually has the dirty end of the stick, I struggled to see what the late delivery was (quelling and expectations). My order was undamaged and true to their word, it is hard to say that pre-loved items are not worth it. The next order will be to Back Market - without hesitation. Given time for packaging and posting, having it arrive two days later was FANTASTIC!!! Am I happy - you bet-ya. It is a bit hard to see why some others have had problems. My honest opinion is that Back Market are have set a very high bench-mark and have gone beyond. Thank you for the wonderful service.