Customer reviews for Refurbished Video Game Consoles

Great service easy purchase

The console was great, no marks of any kind that I could see. The controller however, was unusable. The start/option button wasn't working, and either did the triangle button or the R1 and R2 triggers. Forced me to go buy a brand new controller, since I couldn't be bothered going through all the BS of sending it back and getting a new one.

Paid for excellent condition $580 got given a slip that stated “Good condition”, had aftermarket Blue remote, and the USBC cable was for a PS4 and not a PS5 so had to buy a cord to even link the remote. Really upset paying top dollar for excellent condition and getting fair from it even stated on the packing slip - would have been happy to pay for what I received but I paid a price for a product delivered less then

I purchased an A-grade product but received a product that was heavily used, scratched and lacking a rear cover for the dock. When I contacted support, I was informed that a replacement was not available and a refund was offered. I heard that in the case of return and refund, there is a possibility that the promotion code used at the time of order will not be returned, so I had no choice but to accept the product in poor condition as it was because I would have lost the entire promotion code if I chose the return and refund service. It may be a problem with the shop, but I have used Backmarket several times before, and many of the products were in good condition, so I was disappointed this time.