Overall I am happy with the experience due to the quality of communication by the customer service and the value of the original price. However the item was advertised to me incorrectly and the Gold loop watch band was not sent and I was given a rubber one instead with no acknowledgment from the supplier at all of what they had done. I was not given an explanation about how this happened or if this will be investigated to prevent it happening from someone else in the future. I was offered a set refund based on the value of a non genuine accessory replacement which I accepted because the wristband is considered an accessory and so I didn’t have much choice being unaware of this previously. I am assuming that it was a one off mistake and that the supplier has followed up on it and I hope that it is not something done deliberately that will happen again to someone else.

Fantastic - product in good condition and as expected. A bit of delay on the couriers end but not BackMarket's fault. Good comms around that. Thanks!

My fiancée loves it! Only one small nick in the side but we knew that may be the case due to the quality rating but works amazing! Thank you!

Great product. Satisfied and highly recommended. No need to waste money on the new one😛😉

super fast delivery before xmas - great watch

Very good daughter loves it