Mobile Guru's customer reviews

Overall rating

264 verified reviews

Rating details

  • Overall performance

    4.5/5

  • Appearance

    4.5/5

  • Accessories

    4.3/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Packaging

    4.6/5

  • Shipping

    4.7/5

Reviews

  • Miranda R.

    Verified

    Reviewed 5/8/25, Australia.

    It’s for 90 year old mum. iPhone 11 is the least expensive model providing Assistive Access - I’ve set up for her - she only gets calls from people on her favourites list. She cannot delete or accidentally move things. The volume is toggled and it streams via blue tooth to her hearing aid. Really worthwhile

    Condition

    Fair

    Purchased

    2/7/25

  • Fatima shafia B.

    Verified

    Reviewed 17/8/25, Australia.

    I'm extremely happy with my phone purchase. The iphone 16 Premium had a 100% (charge) battery and the phone was in great condition beautifully presented, and in identical condition to the product descriptions, not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended. Loving it since I got it 😀😀😀

    Condition

    Premium

    Purchased

    2/8/25

  • Shane B.

    Verified

    Reviewed 28/9/25, Australia.

    I purchased the Samsung S23FE and found the phone to be of great quality and as described.. Knowing the phone had been tested & battery checked to ensure it was of high qaulity is exactly what I needed as this was a gift for family . The process to purchase was super easy and I even used afterpay which I use alot for retail . Delivery very was great ! A postal tracking number was provided and a signature on delivery was required from the postal company which ment my delivery was safe and secure until it arrived to me in my hands . The phone arrived very quickly. I'm super happy with the overall experience and would definitely recommend Back Market . Definitely 5 stars.

    Condition

    Excellent

    Purchased

    16/9/25

  • Richard J.

    Verified

    Reviewed 18/5/25, Australia.

    Hi Backmarket, I only have positive things to say about my recent iphone 13 purchase. Your site is well laid out, easy to navigate through models, colors, storage size, condition and a seemingly never ending amount of stock at competitive prices. Delivery was quick and communication excellent. A most impressive on-line business. My wife will be updating her phone with you shortly. 10 out of 10

    Condition

    Excellent

    Purchased

    30/4/25

  • Lee S.

    Verified

    Reviewed 27/5/25, Australia.

    few scratches here and there for the “excellent„ option, but they are easily hidden so it’s ok. the battery is also kind of whack, but honestly i’m not complaining it’s overall a very good phone and i would definitely recommend for anyone who is looking into buying a refurbished phone.

    Condition

    Excellent

    Purchased

    11/5/25

  • Ruth S.

    Verified

    Reviewed 19/10/25, Australia.

    I love it. Everything has gone very smoothly, and the phone is in beautiful condition, even though the "GOOD" rating warned me there would be obvious flaws. None that I can see! Couldn't be happier - thank you!

    Condition

    Good

    Purchased

    3/10/25

  • Phil S.

    Verified

    Reviewed 20/2/25, Australia.

    Item is exactly what is described. The iPad Mini was in fantastic condition and delivered in prompt timing. It was delivered in simple (yet sufficient) packaging, along with a charger. It was a seamless and straightforward purchase and I'd be happy to do it again. Highly recommended. 👍

    Condition

    Excellent

    Purchased

    2/2/25

  • Anne Y.

    Verified

    Reviewed 26/10/25, Australia.

    My brother needed an iPad. He's never had one. The service from BackMarket was amazing. Very happy customer!

    Condition

    Excellent

    Purchased

    15/10/25

  • Tiantian L.

    Verified

    Reviewed 3/6/25, Australia.

    I’m impressed. It looks and feels completely new — no scratches, marks, or signs of previous use. The performance is excellent, and everything works perfectly. A great deal for the price. Highly satisfied!

    Condition

    Premium

    Purchased

    9/5/25

  • Lincoln L.

    Verified

    Reviewed 18/5/25, Australia.

    I've had the S24 Ultra for a month and its been amazing so far. Works like new. Battery is like new. I couldn't justify buying new but wanted a top tier device. I will definitely recommend to friends and will buy Back Market again in the future.

    Condition

    Premium

    Purchased

    1/5/25