203 verified reviews in the last 10 years.
Kai P.
Purchased on 24 May 2025
Verified purchaseI'm extremely happy with my phone purchase. The refurbished iphone 12 had a new 100% (charge) battery and the phone was in great condition (like new), not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended.
Condition
Excellent
Reviewed in Australia on 11 June 2025
Les F.
Purchased on 28 February 2025
Verified purchaseI bought an Iphone 13 mini.I am very impessed withe phone I received. I did buy an excellent condition unit. The battery is showing 100% condition. Overall a great experience. Thanks to the Back Market staff. Well done!!
Condition
Excellent
Reviewed in Australia on 17 March 2025
Mr bruce J.
Purchased on 10 January 2025
Verified purchaseHi l Am Very Happy with My iPhone 13 mini, l Received From, Back Market, it Arrived in a Few Days, Please.. The iPhone 13 mini, is Like New, and a New Battery is All The Better, To Please, l Bought This iPhone as My Other iPhone 13 mini, Run Out of Memory.. So l Decided To Buy This iPhone From, Back Market I Give My 2nd iPhone 13 mini, Please, 10 Out of 10, please as it’s a Very Good iPhone, l Am Using Now.. Please.. Thanks Bruce
Condition
Excellent
Reviewed in Australia on 3 February 2025
Angela B.
Purchased on 12 January 2025
Verified purchaseI ordered an iPhone 12 on Sunday evening and received a.message to call Back Market on the Monday afternoon. They advised that the colour I had ordered (purple) wasn’t available, however it could come in that evening. I was given the option to wait until the next day upon which they called back to advise I could choose a different colour or receive a full refund. I chose another colour and it arrived the next day via express post. A bit disappointed that the colour I originally ordered was not available, however fantastic customer service by Back Market. The phone condition was excellent with battery at 100% capacity. Screen in as new condition and also the casing had no visible marks. Would definitely order from Back Market again in the future.
Condition
Excellent
Reviewed in Australia on 26 January 2025
Francesco M.
Purchased on 19 June 2025
Verified purchaseI ordered a flip phone from Back Market. The condition I ordered was fair. They ran out and sent me one in good condition. That was very nice to give me a phone in better condition. The phone works perfectly and I'm very happy.
Condition
Fair
Reviewed in Australia on 14 July 2025
Robert L.
Purchased on 30 April 2025
Verified purchaseVery happy with the phone and the service. Someone always answer the phone when I need them and they called me as well when there was a mixup with the colours but all sorted all perfect ended up getting two phones.
Condition
Good
Reviewed in Australia on 12 May 2025
Karina K.
Purchased on 1 August 2025
Verified purchasequick response, great phone in excellent condition, looks brand new. Very happy with the reconditioned phone we purchased
Condition
Excellent
Reviewed in Australia on 18 August 2025
Alyssia B.
Purchased on 8 April 2025
Verified purchaseAbsolutely perfect! The phone was in perfect condition, arrived within the time frame stated even to a rural area, works like a dream. Very happy with purchase. Will definitely be purchasing again. I also had a question and it was responded to in a quick and timely manner after purchase. Thank you Back Market 💓
Condition
Fair
Reviewed in Australia on 14 April 2025
Sarah T.
Purchased on 1 June 2025
Verified purchaseReturning customer. Prompt delivery, good price and the phone is in very good condition. Battery 100%. I would have liked more protective packaging in the mailer box, but apart from that it is an excellent service that I will definitely use again.
Condition
Excellent
Reviewed in Australia on 19 June 2025
Imohi G.
Purchased on 22 April 2025
Verified purchaseSo far the phone has been decent the battery life is strong to an extent the camera quality is better than what I have been seeing online I didn’t expect it to be small but it is 13 pro and not a pro max but it’s all good I’m used to big phones but oh well but in general it’s a nice phone
Condition
Good
Reviewed in Australia on 12 May 2025