10,437 verified reviews in the last 10 years.
Kai P.
Purchased on 24 May 2025
Verified purchaseI'm extremely happy with my phone purchase. The refurbished iphone 12 had a new 100% (charge) battery and the phone was in great condition (like new), not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended.
Condition
Excellent
Reviewed in Australia on 11 June 2025
John C.
Purchased on 11 July 2025
Verified purchaseI have purchased three iPhones, and a iPad Mini (6th gen) from Backmarket and every device has been beautifully presented, capably restored and in identical condition to the product descriptions. I have used other sellers of refurbished items before, but now I don't bother. I go directly to Backmarket - with great confidence.
Condition
Good
Reviewed in Australia on 8 August 2025
Elsja P.
Purchased on 2 January 2025
Verified purchaseI was looking for an alternative to purchasing a new phone ( I wanted a Iphone 13 mini) as I did not want to go into a plan with a CSP. I discovered Back Market (B.M) online, read the reviews and decided to give them a try. This is my first time purchasing a refurbished phone, and I am very happy I did. My phone is working wonderfully well and I would say give them a go if you are interested in an alternative to buying new. The phone I chose, looks like new at half the cost. The process was very easy and I had my phone delivered within a few days. Based on my experience I will certainly look to doing this again, when the need arises.
Condition
Premium
Reviewed in Australia on 24 January 2025
Miranda R.
Purchased on 2 July 2025
Verified purchaseIt’s for 90 year old mum. iPhone 11 is the least expensive model providing Assistive Access - I’ve set up for her - she only gets calls from people on her favourites list. She cannot delete or accidentally move things. The volume is toggled and it streams via blue tooth to her hearing aid. Really worthwhile
Condition
Fair
Reviewed in Australia on 5 August 2025
Junko P.
Purchased on 10 June 2025
Verified purchaseMy previous iPhone got a severe damage on its screen - it wasn't operatable. So I really needed a new phone immediately. Even I order a standard delivery by mistake, it arrived in 2 days! Thank you for that. I have a bad experience to purchase a refurbished iPhone before. The iPhone from Back Market is good quality and reasonable priced.
Condition
Good
Reviewed in Australia on 7 July 2025
Jo S.
Purchased on 1 June 2025
Verified purchaseI paid for express post and the phone arrived exactly on time! The phone was classified as of excellent quality but it looked brand new! After transferring my data over from my old phone (check out videos on YouTube with regards how to do this with your own phone, beforehand), it did several downloads and reboots, updating it's own software. It did this many times but do persevere with this. It will complete it eventually. The phone functions perfectly and I have no issues with it whatsoever! Overall, it was an awesome experience! I had initial concerns about buying a refurbished phone but never again! After this, I will never buy a brand new phone again! Thank you Back Market for a great phone and excellent customer service! I will be back again for sure! Cheers!...
Condition
Excellent
Reviewed in Australia on 16 June 2025
Fatima shafia B.
Purchased on 2 August 2025
Verified purchaseI'm extremely happy with my phone purchase. The iphone 16 Premium had a 100% (charge) battery and the phone was in great condition beautifully presented, and in identical condition to the product descriptions, not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended. Loving it since I got it 😀😀😀
Condition
Premium
Reviewed in Australia on 17 August 2025
Simone Y.
Purchased on 7 July 2025
Verified purchaseReceived an iPhone 13 arrived quickly. Works well. I thought it wasn’t charging at first but turned out to be my plug. I am getting used to iOS have always been an android girl. I am not a fan but I guess like all changes I will get used to it!
Condition
Good
Reviewed in Australia on 28 July 2025
Nerida D.
Purchased on 27 March 2025
Verified purchaseVerry happy with the A51 however could you tell me how to transfer the apps on my old phone to my new Samsung Galaxy A51 please as I couldn't find how to in the manuel. Thank you so much. Have already recommended your firm to a friend for her next phone.
Condition
Excellent
Reviewed in Australia on 14 April 2025
Margaret K.
Purchased on 22 March 2025
Verified purchaseIt was my first time buying a refurbished phone and really only did so on a recommendation. I have to say I am now the one doing the recommending. It's a great phone and it was at my door in days. Setting up and transferring everything over was so easy. I'm excited!!!
Condition
Fair
Reviewed in Australia on 18 April 2025