Customer reviews

393 verified reviews in the last 24 months.

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  • An anonymous Backer

    Purchased on 29 April 2025

    Verified purchase

    Previously, I ordered a 128GB of the same model, but after set-up, I realised that only 64GB was available, and I have received a refund. The refund process has been initiated, but as yet, no refund has been issued. I have my doubts about the seller who sent me something different from my order without checking it, I found BackMarket to be very smooth and trustworthy, I ordered a replacement model before I received my refund. Last time, it was my first iPhone, and because it was second-hand, I chose the 128GB second-hand battery as a safeguard against the price, but although the capacity was different, the iPhone 12 mini itself was very satisfying, so I decided to go all the way and order a replacement. I selected 256GB of a new battery. Because I was able to make a choice with a high degree of satisfaction as a result, although it took the trouble of return and replacement, I consider it to be good. Because 13 mini is still high about 20,000 yen, and there is a possibility that mini series does not come out in the future, I think that 12 mini was a good choice at the present time. The battery is small, but because I bought the mobile battery of Magsafe correspondence, I think that...

    Translated from Japanese

    Item

    iPhone 12 mini 256GB - レッド - Simフリー

    Condition

    Good

    Reviewed in Japan on 2 May 2025

  • An anonymous Backer

    Purchased on 28 December 2024

    Verified purchase

    I purchased an iphone 8 64GB Sim-free C grade. iphone 8 I have purchased 3 iphones from Back Market in the past (used for children's phones, family music, etc.) and all have worked fine and I trust them. This is the fourth one I have purchased and the first time I requested a new battery for a family member to use exclusively for work (the standard battery is fine for normal use). The C grade has a few scratches on the surface, but I will put a glass film and cover on it, so it's no problem at all. We will be back for more!

    Translated from Japanese

    Item

    iPhone 8 64GB - シルバー - Simフリー

    Condition

    Fair

    Reviewed in Japan on 14 January 2025

  • An anonymous Backer

    Purchased on 8 June 2025

    Verified purchase

    I was waiting for an iphone 16 (SE4), but the price range was more than what I expected. The price range was more expensive than I had expected. I searched various websites for it, looked at this website and decided to buy it. The price we had expected was only C grade for this product, but there were no scratches on the appearance, The battery was as described (80+). I am very satisfied with the contents of this item, as I use my iphone for more than a few years each time, and if the price of a new iphone is in the current price range, I may use this site again next time, and I recommend it. It will be a few years down the line.

    Translated from Japanese

    Item

    iPhone 14 128GB - スターライト - Simフリー

    Condition

    Fair

    Reviewed in Japan on 10 July 2025

  • An anonymous Backer

    Purchased on 15 June 2025

    Verified purchase

    I am thrilled that it is in such good condition that I can't believe it is the lowest rank. The iPhone 8plus is not the latest iOS as of 2025, but it is stress-free for working on Google Spreadsheets and Numbers. The new battery has saved me from the stress of draining the power supply on the go. Considering the hassle and cost of replacing it later at the shop, it was a good decision to get a new battery when I bought it. When this model finally stops working, I will buy a slightly new iPhone. I would appreciate your help at that time. Thank you very much.

    Translated from Japanese

    Item

    iPhone 8 Plus 64GB - レッド - Simフリー

    Condition

    Good

    Reviewed in Japan on 29 June 2025

  • An anonymous Backer

    Purchased on 29 May 2025

    Verified purchase

    This was my first time using BackMarket and I purchased a C grade (replaced with a new battery). The condition I was most concerned about was that the front LCD glass surface and the back were both intact and very clean. There was a 1-2 mm scratch on part of the bottom (charging cable socket side), which may have been caused by being dropped or bumped into a corner, but if you put a cover on it, you won't see it and it was no problem at all for me. After ordering, I thought it would take a few days for the battery to be replaced, but it was dispatched the next day. In addition, when I checked [Settings] - [Battery] - [Battery status and charge], I confirmed the maximum capacity "100%" display. The price was the cheapest price in the promotion code use and 2,000 yen discount, and as a result of the comparison of other companies, it was the cheapest price in what I examine. As a result, I was very satisfied with the product, although it may have happened to be a good product.

    Translated from Japanese

    Item

    iPhone XR 64GB - レッド - Simフリー

    Condition

    Fair

    Reviewed in Japan on 9 June 2025

  • An anonymous Backer

    Purchased on 22 May 2025

    Verified purchase

    It arrived earlier than the expected arrival schedule. The purchase was iPhone 13 256GB pink New battery grade B and was purchased with a new battery grade B. There were a few scratches on the outer part of the camera, but the camera was perfectly usable. The screen and outside were very clean. The battery was also at 100%. The scratches were not even noticeable when the cover was on. The colour is a light pink and I like it very much. I am happy with the affordable price here! If I have to use it again, I will consider it here.

    Translated from Japanese

    Item

    iPhone 13 256GB - ピンク - Simフリー

    Condition

    Good

    Reviewed in Japan on 25 May 2025

  • An anonymous Backer

    Purchased on 28 April 2025

    Verified purchase

    (Quality) The experience is close to new. There is absolutely nothing to be concerned about on the screen. The outside is also fine, although not normally visible due to the cover. iphone was clean with no dirt or damage around the speaker area, which is typical of iphones. The battery is new and I can confirm that it is at 100% of its maximum capacity, which is good compared to the Se7, and I don't need to charge it until bedtime after a full day's use. We decided that any higher battery capacity would increase the weight, and the specs and price would be excessive and negative. (Regarding specifications) The size is such that it is difficult for a woman to operate it with one hand, and eye fatigue has been drastically reduced compared with the se. I was concerned that the specifications lacked a screen in the upper in-camera position, but there is almost no hindrance to daily use. The rounded corners of the screen are also not a problem, as it is rare to find an application or website without consideration nowadays. To be honest, I don't need a camera, but when I used the zoom function, I was impressed. I can understand why you would want to take pictures. I think it's a business...

    Translated from Japanese

    Item

    iPhone 13 128GB - ブルー - Simフリー

    Condition

    Good

    Reviewed in Japan on 14 May 2025

  • An anonymous Backer

    Purchased on 8 May 2025

    Verified purchase

    I have just purchased an iPhoneSE (2020) here. At first I was looking for one at various second-hand shops, but I was having trouble finding one that was decisive in terms of colour, scratches, battery wear, capacity and price. I visited Back Market's website by chance and chose the appearance B grade, capacity 256GB and new battery, but the price was more reasonable than I had expected and was the deciding factor. I would have regretted rolling on the floor if I had seen this one after purchasing it elsewhere, because it was a completely top compatible content and price among the candidates I was looking for. Thank you very much, Thank you, Refurbish is the best! I will take good care of it.

    Translated from Japanese

    Item

    iPhone SE (2020) 256GB - ホワイト - Simフリー

    Condition

    Good

    Reviewed in Japan on 13 May 2025

  • An anonymous Backer

    Purchased on 21 March 2025

    Verified purchase

    Ordered in the afternoon of 21.03.2025, received on the morning of 2025.03.23. Kansai. I was surprised that it arrived early because I needed to change my phone in a hurry and I thought it would take a long time because it was supposed to arrive on 25-26... 😂 lol. I couldn't confirm where I could set the date and time, so when I found out that it was doubtful that I would be able to receive it reliably, I regretted a little that I had chosen home delivery... 💦. Since you can't get up and deliver, I might recommend you to pick up your order at a convenience store. iPhone13 256gb Red. The price of the unit shown was ¥53,463. I was able to get a discount of ¥2,000 by using the code in my review. There is an additional service charge of ¥660. I paid with PayPay. Sold by Emcom. They offer returns and exchanges within 30 days. I was quite worried about the rank, but I saw from your review that even A and B are hit or miss and that even C is in relatively good condition, so if it's not the latest model and I can use it on a daily basis anyway, it will be damaged one day anyway and I'll put it on C... and depending on the condition, I'll fix it myself. ...so I chose C. I thought about...

    Translated from Japanese

    Item

    iPhone 13 256GB - レッド - Simフリー

    Condition

    Fair

    Reviewed in Japan on 23 March 2025

  • An anonymous Backer

    Purchased on 3 March 2025

    Verified purchase

    Grade A, standard battery was purchased. Shipping was fast and I received it in about two days. I went for the standard battery expecting a genuine one, but it was a non-genuine one and was 100%. The device is very clean as it is only grade A, but I'm not sure if it has been used for quite a long time. Today, after a total of 2 hours of use (no video, social networking, internet search, etc.), the battery is already at 55% charge and the battery is running out very fast. I know that second-hand devices are a gamble, but I regretted a little that I should have accepted some scratches, dropped the grade and paid a little less.

    Translated from Japanese

    Item

    iPhone 12 mini 256GB - ホワイト - Simフリー

    Condition

    Excellent

    Reviewed in Japan on 6 March 2025