Customer reviews for Refurbished iPhone

Overall rating

11,463 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.5/5

  • Accessories

    4.3/5

  • Battery

    4/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Kai P.

    Verified

    Reviewed 11/6/25, Australia.

    I'm extremely happy with my phone purchase. The refurbished iphone 12 had a new 100% (charge) battery and the phone was in great condition (like new), not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended.

    Condition

    Excellent

    Purchased

    24/5/25

  • Paul L.

    Verified

    Reviewed 10/9/25, Australia.

    Bought for my teen as a first phone. Great service and easy to set up everything. Was seamless and arrived on time without issues. For a refurbished unit it looks amazingly brand new and what I would expect given the reviews I read prior to purchase. Would recommend to anyone.

    Condition

    Excellent

    Purchased

    24/8/25

  • John C.

    Verified

    Reviewed 8/8/25, Australia.

    I have purchased three iPhones, and a iPad Mini (6th gen) from Backmarket and every device has been beautifully presented, capably restored and in identical condition to the product descriptions. I have used other sellers of refurbished items before, but now I don't bother. I go directly to Backmarket - with great confidence.

    Condition

    Good

    Purchased

    11/7/25

  • Elsja P.

    Verified

    Reviewed 24/1/25, Australia.

    I was looking for an alternative to purchasing a new phone ( I wanted a Iphone 13 mini) as I did not want to go into a plan with a CSP. I discovered Back Market (B.M) online, read the reviews and decided to give them a try. This is my first time purchasing a refurbished phone, and I am very happy I did. My phone is working wonderfully well and I would say give them a go if you are interested in an alternative to buying new. The phone I chose, looks like new at half the cost. The process was very easy and I had my phone delivered within a few days. Based on my experience I will certainly look to doing this again, when the need arises.

    Condition

    Premium

    Purchased

    2/1/25

  • Fatima shafia B.

    Verified

    Reviewed 17/8/25, Australia.

    I'm extremely happy with my phone purchase. The iphone 16 Premium had a 100% (charge) battery and the phone was in great condition beautifully presented, and in identical condition to the product descriptions, not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended. Loving it since I got it 😀😀😀

    Condition

    Premium

    Purchased

    2/8/25

  • Miranda R.

    Verified

    Reviewed 5/8/25, Australia.

    It’s for 90 year old mum. iPhone 11 is the least expensive model providing Assistive Access - I’ve set up for her - she only gets calls from people on her favourites list. She cannot delete or accidentally move things. The volume is toggled and it streams via blue tooth to her hearing aid. Really worthwhile

    Condition

    Fair

    Purchased

    2/7/25

  • Simone Y.

    Verified

    Reviewed 28/7/25, Australia.

    Received an iPhone 13 arrived quickly. Works well. I thought it wasn’t charging at first but turned out to be my plug. I am getting used to iOS have always been an android girl. I am not a fan but I guess like all changes I will get used to it!

    Condition

    Good

    Purchased

    7/7/25

  • Junko P.

    Verified

    Reviewed 7/7/25, Australia.

    My previous iPhone got a severe damage on its screen - it wasn't operatable. So I really needed a new phone immediately. Even I order a standard delivery by mistake, it arrived in 2 days! Thank you for that. I have a bad experience to purchase a refurbished iPhone before. The iPhone from Back Market is good quality and reasonable priced.

    Condition

    Good

    Purchased

    10/6/25

  • Jeremiah G.

    Verified

    Reviewed 31/3/25, Australia.

    Amazing product for the price! I did order it over the weekend and came in on the estimated date. In immense condition for being a refurbished device. Highly recommend others if they are on a budget or are just looking to upgrade and don't see the need for the latest iphones. Back market is a great website and the team are doing an amazing job.

    Condition

    Excellent

    Purchased

    12/3/25

  • Beccie R.

    Verified

    Reviewed 24/3/25, Australia.

    Was a dream to buy from this company. You get a few options to choose from as to the quality, gb etc. Delivery was very quick even though I was told there would be a delay due to cyclone Alfred. There was no delay. I bought this for my son and he's very happy with it. I'm very impressed in the quality, delivery and professionalism of this company and would not hesitate to buy again. I have recommended you to multiple people and I will never buy a new phone again. Refurbished all the way! Thanks so much.

    Condition

    Excellent

    Purchased

    10/3/25