876 verified reviews in the last 10 years.
Elsja P.
Purchased on 2 January 2025
Verified purchaseI was looking for an alternative to purchasing a new phone ( I wanted a Iphone 13 mini) as I did not want to go into a plan with a CSP. I discovered Back Market (B.M) online, read the reviews and decided to give them a try. This is my first time purchasing a refurbished phone, and I am very happy I did. My phone is working wonderfully well and I would say give them a go if you are interested in an alternative to buying new. The phone I chose, looks like new at half the cost. The process was very easy and I had my phone delivered within a few days. Based on my experience I will certainly look to doing this again, when the need arises.
Condition
Premium
Reviewed in Australia on 24 January 2025
Les F.
Purchased on 28 February 2025
Verified purchaseI bought an Iphone 13 mini.I am very impessed withe phone I received. I did buy an excellent condition unit. The battery is showing 100% condition. Overall a great experience. Thanks to the Back Market staff. Well done!!
Condition
Excellent
Reviewed in Australia on 17 March 2025
Mr bruce J.
Purchased on 10 January 2025
Verified purchaseHi l Am Very Happy with My iPhone 13 mini, l Received From, Back Market, it Arrived in a Few Days, Please.. The iPhone 13 mini, is Like New, and a New Battery is All The Better, To Please, l Bought This iPhone as My Other iPhone 13 mini, Run Out of Memory.. So l Decided To Buy This iPhone From, Back Market I Give My 2nd iPhone 13 mini, Please, 10 Out of 10, please as it’s a Very Good iPhone, l Am Using Now.. Please.. Thanks Bruce
Condition
Excellent
Reviewed in Australia on 3 February 2025
Jason G.
Purchased on 22 January 2025
Verified purchaseThis is my first refurbished phone, so the jury is still out. Apple says they can’t recognise the screen or the battery, so possibly not genuine Apple parts. Screen freezes occasionally, have to exit and try again, works so far. Overall ok. Considering the price of new Apple phones, I’m still ok with buying a refurbished phone. The condition of the phone was spot on. Delivery was on time. It’s only been a couple of weeks, at this point I’m still a customer of backmarket.
Condition
Excellent
Reviewed in Australia on 9 February 2025
Jean C.
Purchased on 8 May 2025
Verified purchaseReally happy with the quality and condition of the phone. Ordered an excellent condition phone and it was exactly that. Have had no problems in Australia with the phone whatsoever. Very pleased and will use this company again.
Condition
Excellent
Reviewed in Australia on 2 June 2025
Darren P.
Purchased on 6 January 2025
Verified purchaseIam completely 100% satisfied with my iPhone that I purchased it arrived so quickly and is absolutely just as brand new , I’m so glad that I found back market the phone is running perfectly no issues at all battery has 100% health it’s absolutely perfect
Condition
Fair
Reviewed in Australia on 19 January 2025
Bridie C.
Purchased on 26 May 2025
Verified purchaseGot my iPhone on a special where u could buy it in excellent condition and save $$$$. Very happy with the quality. Arrived in good time, the phone and box arrived unharmed. Love my new phone and will buy from here when I upgrade again although that won’t be for a while 🙃😉
Condition
Excellent
Reviewed in Australia on 19 June 2025
Lisa R.
Purchased on 9 February 2025
Verified purchaseHappy with my purchase. Went for the top grade and battery was at 100% with no marks at all on the phone.
Condition
Premium
Reviewed in Australia on 5 March 2025
Andrew M.
Purchased on 23 May 2025
Verified purchaseI was surprised that for a refurbished phone the battery only has 85% capacity. I expected better than that
Condition
Excellent
Reviewed in Australia on 9 June 2025
Malcolm T.
Purchased on 12 October 2024
Verified purchaseThe phone was physically very nice when it arrived. No real scratches or anything. The battery health was 84%, which is alright, but not awesome. However, the phone is having issues where it won't connect to wifi or mobile data. In the control centre it will say it's connected, but I won't be able to actually do anything. This usually lasts a few hours every week or so. I've reached out twice with no response from the seller which is quite disappointing. It is completely fair that they most likely didn't experience this problem while testing the phone, as it is intermittent, but the lack of any communication is unacceptable. Overall, the phone is in very nice physical condition but this issue makes me uneasy to bring it anywhere where I may need to make an emergency phone call or the like.
Condition
Excellent
Reviewed in Australia on 31 March 2025