: customer reviews

Overall rating

16,224 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.5/5

  • Accessories

    4.3/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Romenick C.

    Verified

    Reviewed 1/9/25, Australia.

    Great laptop. Works fast and basically brand new. Don’t care for minor aesthetic damage so this was a fantastic purchase. Always go refurbished to save a few $$$

    Condition

    Good

    Purchased

    14/8/25

  • Kai P.

    Verified

    Reviewed 11/6/25, Australia.

    I'm extremely happy with my phone purchase. The refurbished iphone 12 had a new 100% (charge) battery and the phone was in great condition (like new), not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended.

    Condition

    Excellent

    Purchased

    24/5/25

  • Philip T.

    Verified

    Reviewed 6/10/25, Australia.

    Even with a refurbished model I would have expected a replacement battery. The battery discharges, on using, almost as quickly as my older iPad. That was the reason I decided to upgrade in the first place, hence I chanced a refurbished model. Apart from the battery the iPad is fine.

    Condition

    Good

    Purchased

    5/9/25

  • Sonia B.

    Verified

    Reviewed 27/8/25, Australia.

    Upgraded my Apple Watch but didn’t want to spend a lot of money so decided to buy refurbished rather than on FB as I have a 12 month warranty and 30 day change of mind. The watch is perfect, condition looks new so very happy with what I purchased.

    Condition

    Excellent

    Purchased

    10/8/25

  • Paul L.

    Verified

    Reviewed 10/9/25, Australia.

    Bought for my teen as a first phone. Great service and easy to set up everything. Was seamless and arrived on time without issues. For a refurbished unit it looks amazingly brand new and what I would expect given the reviews I read prior to purchase. Would recommend to anyone.

    Condition

    Excellent

    Purchased

    24/8/25

  • Carol B.

    Verified

    Reviewed 3/11/25, Australia.

    The AirPods 2 are perfect and I'm so grateful that you delivered on exactly what you stated. I'm thinking of purchasing another AirPod 2 just to have 2 sets. Thank you for the excellent purchase. It's appreciated

    Condition

    Excellent

    Purchased

    12/10/25

  • John C.

    Verified

    Reviewed 8/8/25, Australia.

    I have purchased three iPhones, and a iPad Mini (6th gen) from Backmarket and every device has been beautifully presented, capably restored and in identical condition to the product descriptions. I have used other sellers of refurbished items before, but now I don't bother. I go directly to Backmarket - with great confidence.

    Condition

    Good

    Purchased

    11/7/25

  • Susie K.

    Verified

    Reviewed 10/2/25, Australia.

    I was dubious at first but because of the one year warranty and condition description I was really impressed with the refurbished iPad which I was after. I never thought of refurbished equipment before but I was so glad this is another option. Whole experience was great, I will do this again and buy from Back Market.

    Condition

    Excellent

    Purchased

    23/1/25

  • Elsja P.

    Verified

    Reviewed 24/1/25, Australia.

    I was looking for an alternative to purchasing a new phone ( I wanted a Iphone 13 mini) as I did not want to go into a plan with a CSP. I discovered Back Market (B.M) online, read the reviews and decided to give them a try. This is my first time purchasing a refurbished phone, and I am very happy I did. My phone is working wonderfully well and I would say give them a go if you are interested in an alternative to buying new. The phone I chose, looks like new at half the cost. The process was very easy and I had my phone delivered within a few days. Based on my experience I will certainly look to doing this again, when the need arises.

    Condition

    Premium

    Purchased

    2/1/25

  • Fatima shafia B.

    Verified

    Reviewed 17/8/25, Australia.

    I'm extremely happy with my phone purchase. The iphone 16 Premium had a 100% (charge) battery and the phone was in great condition beautifully presented, and in identical condition to the product descriptions, not a scratch or mark anywhere. The phone also arrived quickly, such prompt shipping. I would definitely purchase from this company again. Highly recommended. Loving it since I got it 😀😀😀

    Condition

    Premium

    Purchased

    2/8/25