Easy to find what I was after, great price, fast interstate delivery w/ good packaging and the product looked brand new despite only being rated “good” in visual condition when I ordered (so I’d recommend not worrying too much about the cosmetic rating, they made it look nearly new in the refurb in my case). I’ll be using these guys again in future.

Overall I am happy with the experience due to the quality of communication by the customer service and the value of the original price. However the item was advertised to me incorrectly and the Gold loop watch band was not sent and I was given a rubber one instead with no acknowledgment from the supplier at all of what they had done. I was not given an explanation about how this happened or if this will be investigated to prevent it happening from someone else in the future. I was offered a set refund based on the value of a non genuine accessory replacement which I accepted because the wristband is considered an accessory and so I didn’t have much choice being unaware of this previously. I am assuming that it was a one off mistake and that the supplier has followed up on it and I hope that it is not something done deliberately that will happen again to someone else.

In great condition. A few things I don't like and it cant compete with an android watch I had, but this is not your fault, you didn't make it. I certainly like it enough to keep it along with my apple phone also from you. I loveee my apple phone!!

I bought the watch so I could see the time at a glance, instead of getting my phone out of my pocket. I had no idea it did so much more (I’m old ok). The extra features have transformed my life. I’m logging my walks, I’m closing my rings, I’m getting competitive with myself, and I never would have entertained the idea of buying an Apple Watch new from a store. Best purchase I’ve made for myself in years!

Fantastic - product in good condition and as expected. A bit of delay on the couriers end but not BackMarket's fault. Good comms around that. Thanks!

My fiancée loves it! Only one small nick in the side but we knew that may be the case due to the quality rating but works amazing! Thank you!